Gizlilik Politikası

1. Who we are

Urban Construction ("we", "us", "our") operates the website urbanconstruction.me and related services. We offer land plots, prefabricated homes, and investment packages in Montenegro, including residency and legal assistance. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or communicate with us.

Our services are directed at individuals interested in real estate and construction in Montenegro. We process personal data in accordance with applicable law, including the General Data Protection Regulation (GDPR) where it applies, and the data protection laws of Montenegro.

2. Data we collect

We collect only the data necessary to respond to your inquiries, provide our services, and improve our website.

• Contact and inquiry data: When you use the contact form or express interest in a property, we collect your name, email address, phone number (optional), message content, preferred language, and—if you specify—the type of interest (land, house, or package) and the relevant property or listing ID. This allows us to respond to your request and, with your consent, send follow-up information.
• Account data (admin): If you use the admin area, we process login credentials and session data as required for authentication and security.
• Technical and usage data: We may collect IP address, browser type, device information, and pages visited to ensure security, prevent abuse, and understand how the site is used. We do not use this data to profile you for marketing without a separate legal basis.
• Cookies and similar technologies: We may use essential cookies for the operation of the site (e.g. language preference, session). Any non-essential cookies (e.g. analytics) will be used only with your consent where required by law.

3. How we use your data

We use your data only for the following purposes:

• To respond to your contact requests and property inquiries.
• To provide information about land plots, prefab houses, packages, and related services (residency, permits) when you have asked for it.
• To perform any contract or pre-contract steps (e.g. preparing offers, documentation) when you engage our services.
• To comply with legal obligations (e.g. tax, anti-money laundering) where applicable.
• To protect our rights and the security of our systems (e.g. fraud prevention, abuse detection).
• To improve our website and services (e.g. aggregated analytics, if we use them and you have consented where required).

We do not sell your personal data. We do not use your contact details for unrelated marketing unless you have given explicit consent.

4. Legal basis

We process your data on the following bases:

• Contract or pre-contract: When you request a quote, express interest in a property, or enter into a contract with us.
• Consent: Where we ask for your consent (e.g. non-essential cookies, marketing emails) and you have agreed.
• Legitimate interest: To answer your inquiries, improve our services, and ensure security, where this does not override your rights.
• Legal obligation: Where we must retain or disclose data under applicable law.

5. Retention

We keep your data only as long as necessary: (a) for the purpose for which it was collected (e.g. replying to an inquiry, performing a contract); (b) to comply with legal retention periods (e.g. tax, AML); or (c) for the establishment, exercise, or defence of legal claims. Contact and inquiry data are typically retained for a period that allows us to follow up on your request and for a limited time thereafter, unless you become a client or we are required to keep data longer by law. You may ask us to delete your data earlier where we have no obligation to retain it.

6. Sharing and international transfer

We may share your data only with: (i) service providers that help us run our website and business (e.g. hosting, email) under strict confidentiality and data-processing agreements; (ii) legal or regulatory authorities when required by law; (iii) professional advisers (e.g. lawyers) when necessary for our legitimate interests. We do not sell or rent your data to third parties.

Our business is based in Montenegro. If we transfer data to countries outside Montenegro or the EEA, we will ensure appropriate safeguards (e.g. standard contractual clauses or adequacy decisions) as required by applicable law.

7. Your rights

Depending on your location, you may have the right to:

• Access your personal data and receive a copy.
• Rectification of inaccurate or incomplete data.
• Erasure ("right to be forgotten") where the data are no longer necessary or you withdraw consent and no other basis applies.
• Restriction of processing in certain circumstances.
• Data portability where processing is by automated means and based on contract or consent.
• Object to processing based on legitimate interests, including direct marketing.
• Withdraw consent at any time where we rely on consent, without affecting the lawfulness of earlier processing.
• Lodge a complaint with a supervisory authority (e.g. in your country of residence or in Montenegro).

To exercise these rights, contact us at the details below. We will respond within the timeframe required by applicable law (e.g. one month under GDPR).

8. Security and children

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or alteration. Our website is not directed at children under 16; we do not knowingly collect data from them. If you believe we have collected a child's data, please contact us and we will delete it promptly.

9. Changes and contact

We may update this Privacy Policy from time to time. The "Last updated" date at the top will be revised, and we encourage you to review this page periodically. Continued use of the site after changes constitutes acceptance of the updated policy where permitted by law.

For any questions, requests, or complaints regarding this Privacy Policy or your personal data, contact us at: info@urbanconstruction.me. You may also use the contact form on our website or write to our registered office address as published on the site.